Article 1: Purpose
These general conditions govern the sales of services offered by the Sakalava Karibo Kite Bay Kitesurfing Eco Lodge to its customers.
Article 2: Reservation
• All reservations require a deposit of 30% of the total amount of the service, payable upon confirmation of the reservation.
• Reservations can be made by telephone, by email, or via our website. A confirmation of the reservation will be sent to the Client once the deposit has been received.
Article 3: Cancellation conditions
• In the event of cancellation made more than 30 days before the arrival date, the deposit will be refunded in full.
• In the event of cancellation between 7 and 14 days before arrival, the deposit will be retained.
• If the cancellation occurs less than 7 days before the arrival date, the Eco Lodge reserves the right to retain the entire amount paid.
• If the Customer does not show up at the Eco Lodge without notice, the full amount of the reservation will be charged.

Article 4: Duration of stay
• The booked stay is for a fixed duration. Any changes to the length of stay must be requested in advance and are subject to the availability of the Eco Lodge.
• In the event of early departure, no refund will be made.
Article 5: Rates and payments
• The prices of rooms and additional services (kitesurfing, equipment rental, lessons) are indicated in euros and include VAT. Prices are subject to change without notice.
• Payments can be made by cash, or bank transfer. The Eco Lodge does not cover bank charges associated with international payments.
Article 6: Customer Responsibility
• The Client must respect the safety rules relating to the practice of kitesurfing and the Eco Lodge’s facilities. The Eco Lodge declines all responsibility in the event of an incident or accident occurring during the kitesurfing activity.
• It is the Customer’s responsibility to provide their own kitesurfing equipment, unless they have reserved equipment rental through the Eco Lodge. The Eco Lodge cannot be held responsible in the event of failure or damage to rented equipment.

Article 7: Arrival and departure

Arrival time at the Eco Lodge is scheduled from 2:00 p.m. Departure time is set before 11:00 a.m.
Any departure after 11:00 a.m. may result in additional charges, unless otherwise agreed by the Eco Lodge.
Article 8: Rules of conduct

The Eco Lodge reserves the right to refuse access to the facilities to any person whose behavior disturbs the tranquility of other guests or the proper functioning of the establishment.
Smoking is prohibited inside the rooms and in covered public areas.
Article 9: Force majeure

In the event of force majeure (extreme weather conditions, pandemic, etc.), the Eco Lodge reserves the right to suspend, modify or cancel certain services, without incurring any liability.

Article 10: Changes to the general conditions

The Eco Lodge reserves the right to modify these general conditions at any time. The new conditions will apply as soon as they are published on the Eco Lodge’s website.